Polityka zwrotu kosztów
Return Policy
BESTSELLER Stores Denmark A/S
Fredskovvej 7
7330 Brande
Denmark
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
Email: hoangngo111328@gmail.com
Please note that returns must be sent to the following address:
BESTSELLER Stores Denmark A/S
Fredskovvej 7
7330 Brande
Denmark
If your return is accepted, we will provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can make a separate purchase for the new item.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason.
To exercise this right, your item must be returned in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will automatically be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Company Information
BESTSELLER Stores Denmark A/S
Registered office: Fredskovvej 7, 7330 Brande, Denmark
Former company names include:
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GULVAGENT A/S
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BESTSELLER RETAIL A/S
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BESTSELLER RETAIL DENMARK A/S
Other registered names:
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BESTSELLER Lease Management A/S
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BESTSELLER Retail Denmark A/S
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RETAILAKTIESELSKABET AF 1.1.2006